Be Winter Ready

We’ve set out to help you Be Winter Ready – what are we doing?

• We’ve got a dedicated team of experts who are ready to provide you with free help and advice.
• We’ve set up a Priority Service Register for vulnerable customers (read more below).
• We’ve created this leaflet full of helpful tips that might be useful during the colder months.

What can everyone do right now to Be Winter Ready?

• Keep our emergency power cut number handy: 105. Simply call 105 if you need to report a power cut or need some help when one occurs.
• If anyone in your household qualifies for our Priority Service Register, register for free today.
• View our Be Winter Ready leaflet for useful tips.

Our Priority Service Register (PSR) is a free service for those who might need a bit of extra help or be particularly vulnerable  during the winter months. The PSR can provide you with essential advice and support which includes keeping you updated when a power cut occurs and offering energy saving advice to help keep your bills low.

You can join the PSR, if your household includes:

• someone who is of pensionable age
• someone under the age of 5
• someone who is living with a chronic medical condition or is disabled
• any other specific needs such as sight or hearing impairments.

Why join the register?

• We’ll provide information about what to do in the event of a power cut.
• If we need to interrupt your electricity supply for any reason, we will provide advice and information about what to expect during the power cut.
• If your gas supply is interrupted, we will provide alternative cooking and heating equipment within four hours of the interruption starting (unless more than 250 customers are affected, in which case it may take a bit longer).
• Where the interruption affects 250 or more customers and lasts longer than 48 hours, we’ll provide (after the initial 48 hours) access to a hot meal and to hot water (for customers with a medical need) every 24 hours.
• You can chose your own password so you know our engineers are genuine.
• You can ask your supplier to send their bill to anyone who has agreed to receive it (for example a family member or carer).

If you or your nominated representative would like to register, you can do so by:

• calling us on: 0333 666 2008
• writing to us at: 6 Almondvale Business Park, Almondvale Way, Livingston, Scotland, EH54 6GA
• contacting your energy supplier who will pass your details on to us.

For further information about the Priority Service Register, please contact us and we will provide this free of charge.

If power is disrupted to your premises and EA Networks is the network operator, please contact us on our emergency number 0333 800 2016. For more information, please click the ‘Electricity Fault?’ button on the left.

If you are experiencing a power cut, please call the national response number on: 105